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    Leaseholder Support

    We support leaseholders in Romford, Romford and East London, helping you improve the management of your building, reduce unnecessary costs and bring more transparency to how your service charges are spent.

    Get in touch for a free initial discussion

    Unhappy With Your Managing Agent?

    Many leaseholders feel let down by their current managing agent. The most common issues we hear about include:

    High or unclear service charges

    Charges that keep rising with little explanation of where the money is actually being spent.

    Poor communication

    Slow responses, missed calls and a feeling that no one is taking ownership of issues.

    Lack of transparency

    Limited access to budgets, accounts, contractor invoices or major works information.

    Repairs left unresolved

    Recurring issues with the building that never seem to get properly fixed.

    We can help leaseholders:

    • Review your current management arrangements and service charge accounts
    • Provide practical guidance on switching managing agent
    • Support you through the transition to a new agent, including handover of records, funds and contractors

    Right to Manage (RTM)

    The Right to Manage gives qualifying leaseholders the legal right to take over the management of their building from the freeholder, without needing to prove fault, and without having to buy the freehold. In simple terms, you and the other leaseholders set up a company that takes responsibility for managing the block.

    Benefits of RTM

    • Control over how your building is managed
    • Potential cost savings on service charges and contractor fees
    • Better transparency over budgets, spending and decisions
    • Direct say in choosing your managing agent

    How East Valley Properties Can Help

    • Assess whether your building is eligible for RTM
    • Guide leaseholders through each stage of the RTM process
    • Help set up the RTM company and supporting structure
    • Provide ongoing professional management once RTM is achieved

    This service provides practical and procedural support only. We do not provide legal advice.

    How We Work

    A simple, no-pressure process designed around what's right for your building.

    1. 1

      Initial discussion

      A free, informal conversation about your building and the issues you're facing.

    2. 2

      Review of your building

      We look at your current management, service charges and lease arrangements.

    3. 3

      Recommendations

      Clear advice on the best way forward, whether that's switching managing agent or pursuing RTM.

    4. 4

      Implementation and ongoing support

      We handle the transition and provide hands-on management going forward.

    Why Leaseholders Choose East Valley Properties

    • Local Romford team with deep Romford and East London knowledge
    • First RTM successfully created in 2017, real hands-on experience
    • Transparent service charge management and clear reporting
    • Strong local contractor relationships and fair pricing
    • East Valley Block Management Ltd - Property Redress Scheme member (PRS054254)

    Considering RTM specifically? See our RTM company support.

    Get In Touch For A Free Initial Discussion

    Whether you want to review your current managing agent or explore Right to Manage, we're happy to talk it through with you, no obligation.