About East Valley
A transparent alternative to traditional managing agents
East Valley Properties is an independent property and block managing agent based in Romford, serving developments across London and Essex. We manage more than 200 homes across more than 10 developments, with particular experience working with RTM companies, resident-controlled developments and freehold companies.
Our approach grew from our own experience as leaseholders: rising service charges, poor responsiveness and a lack of clarity over how residents' money was being managed.
East Valley Properties was established in 2019 as a residential lettings and property-management business. The experience behind it began earlier: Director Romain Maillard had been involved in residential property and multiple-unit property management since 2012.
In 2019, Romain and fellow leaseholders used the Right to Manage process at a block where they owned property. Their reasons were practical: poor responsiveness, limited transparency around service-charge funds and charges that appeared to rise each year.
East Valley began managing the development directly in 2021. That experience shaped the block-management model used today: transparent finances, clear communication, proactive compliance and greater accountability to the people who own and live in the building.
East Valley is a specialist residential property and block managing agent. Each service below has its own detailed page; this is a concise overview of the work we undertake.
We manage residential developments, including service charges, maintenance, contractors, compliance, budgeting, financial administration and communication with directors and leaseholders. See how our residential block management service works.
We have particular experience working with Right to Manage companies and resident directors, including taking over from an existing agent and helping directors operate their building effectively. Learn about our RTM company management.
We also work with resident management companies and freehold companies that need professional day-to-day management, clear financial administration and practical support for their directors.
In appropriate cases, East Valley can act where an application is made for the appointment of a manager under section 24 of the Landlord and Tenant Act 1987. Our tribunal-appointed manager service explains the scope and limits.
East Valley began as a residential lettings and property-management business and continues to support landlords with day-to-day tenancy and property management. Read about residential property management.
Our operating model reflects the issues our directors encountered themselves as leaseholders. It is designed to make fees, finances, responsibilities and communication easier for resident directors to understand.
East Valley does not take commissions from contractors, building insurance or communal utility suppliers. Recommendations and purchasing decisions can therefore be based on the needs of the development rather than additional remuneration paid to the managing agent.
We publish our block-management pricing so potential clients can understand the likely management cost before making an enquiry. A written proposal confirms the final fee, scope and any separately chargeable services.
Service-charge and reserve funds must remain identifiable for the relevant development. Wherever practical, and subject to the lease and banking arrangements, we generally support accounts in the relevant RTM company, RMC or freeholder's name. Our guide explains service-charge bank account arrangements in more detail.
Our model reflects direct experience of resident-controlled management. We work particularly with RTM and RMC directors, freehold-company directors and leaseholders who want clear visibility of their building's finances, maintenance and compliance position.
Block management now spans fire safety, lifts, electrical safety, major works, contractor management, financial administration and statutory compliance. Our team is organised around functions such as compliance, maintenance, accounts and administration, helping matters reach the appropriate person and reducing dependency on one individual property manager.
Our work is centred on residential management and the people legally responsible for it.
Romain holds a Master's degree in Food Engineering and spent approximately ten years working in marketing for multinational companies before focusing on property management. He has been involved in residential property and multiple-unit property management since 2012.
His personal experience as a leaseholder taking control of his own development through RTM helped shape East Valley's block-management model. Read more on Romain's profile.
Bradley Webb is a director of East Valley and contributes financial, commercial and governance experience to the business.
Our directors are supported by an operations and property-management team covering compliance, maintenance, accounts and administration.
Responsibilities are organised by function so team members can develop deeper experience in their area, buildings are less dependent on one individual, and each matter can reach the person best placed to deal with it. Clients are supported by the wider team rather than every task being performed personally by a director or a single property manager.
We review the development, existing management arrangements, service-charge position and known operational or compliance issues.
Directors understand what East Valley will manage, the management fee and any separately chargeable services before appointment.
We coordinate the transfer of records, finances, contractor details and other operational information required from the outgoing agent.
Outstanding compliance, maintenance, financial and administrative matters are identified and prioritised.
The specialist team manages the relevant functions while keeping directors informed. We aim to respond to routine enquiries within 48 hours.
The 48-hour response time is an aim for routine enquiries, not a contractual guarantee. Urgent building matters are prioritised according to their nature and risk.
Case study
At a 60-flat East London development, East Valley reviewed and replaced a poorly performing utility-billing provider. The work introduced clearer invoicing, more payment options and a documented route for residents' billing questions, while reducing utility arrears during the first management cycle.
Read the full 60-flat development case studyEast Valley Block Management Ltd is a member of the Property Redress Scheme (PRS054254).
East Valley Properties Ltd is a member of the Property Redress Scheme (PRS018306).
Client money held by the lettings and property-management business is protected through Client Money Protect (CMP013659).
Professional Indemnity Insurance is maintained for block-management work.
East Valley is currently working towards membership of The Property Institute (TPI).
A concise factual summary of the business, its scope and its published operating commitments.
East Valley Properties was established in 2019, initially focusing on residential lettings and property management. Its directors' relevant property-management experience dates back further, including Romain Maillard's involvement in residential and multiple-unit property management since 2012.
The move grew from the directors' own experience as leaseholders dealing with rising service charges, poor responsiveness and limited transparency over service-charge funds. After leaseholders took control through Right to Manage, East Valley began directly managing that development in 2021.
East Valley manages residential developments for Right to Manage companies, Resident Management Companies and freehold companies. It also provides residential lettings and property management for landlords.
East Valley is based in Romford and serves developments across Greater London and Essex.
No. East Valley does not take commissions from building insurance, contractors or communal utility suppliers.
East Valley publishes its block-management pricing online. The likely fee depends on development size and management requirements, and the final scope and any separately chargeable services are confirmed in a written proposal. The full published fee schedule is available on the block-management pricing page.
East Valley is currently working towards membership of The Property Institute (TPI).
East Valley aims to respond to routine enquiries within 48 hours. Urgent building matters are prioritised according to their nature and risk.
If you are a director, freeholder or group of leaseholders reviewing the management of your building, talk to East Valley about your current arrangements and what you would like to change.