East Valley Properties is an independent block management company based in Romford town centre. We act as managing agent for RTM companies, resident management companies, freeholders and leaseholder-owned blocks across Havering, East London and the Essex border - delivering transparent service charge management, hands-on compliance and fast local response.
No commissions on insurance, utilities or contractors. Fixed annual fees. A local team on the ground in RM1.
Monday - Friday
9:00am - 5:30pm
Your service charge should pay for your building - not hidden commissions.
We do not take commission from your building insurance premium.
We do not receive commission or rebates from utility contracts or bills.
We do not add commission to contractor invoices or receive contractor kickbacks.
Our management fee is agreed in advance, so directors can clearly see what they are paying us for.
Some managing agents can supplement their stated management fee through commissions or other income connected with insurance, utilities and contractors. This can make it difficult for directors and leaseholders to understand the true cost of management.
East Valley Properties takes a simpler approach: our management fee is our management fee. We do not rely on insurance, utility or contractor commissions to increase our income from the blocks we manage.
See our block management feesMost national managing agents run Romford blocks from a desk in central London or further afield. We do the opposite. Our office is on Western Road, a short walk from Romford station, and our directors are personally involved in every block we manage. That local presence is the single biggest reason RTM companies and resident boards move to us.
We were set up specifically to fix the things leaseholders complain about: opaque service charges, hidden insurance commissions, slow responses, and budgets that bear no relationship to what the building actually needs. Every fee we charge is fixed and disclosed up front, and our commission-free approach is set out in the section above.
Our standard block management service in Romford covers everything a residential building typically needs to run smoothly, stay compliant and remain financially healthy. Where a block needs more - major works, an RTM transition, utility rebilling - we provide that as a clearly priced add-on, never bundled or hidden.
Annual budgets built bottom-up from contracts, planned works and reserves - not last year's number plus inflation.
Demands issued in line with the lease, arrears chased proactively and clearly reported to directors.
Year-end accounts coordinated with independent accountants; quarterly management reports to the board.
Vetted local contractors, competitive quotes for works, and oversight of attendance and quality.
Tracking and renewal of FRAs, EICRs, lift inspections, lightning protection, water testing and more.
Buildings insurance procurement on a commission-free basis, with claims handled end-to-end.
For RTM companies and RMCs - Confirmation Statement, directors' meetings and Companies House filings.
Full statutory consultation, specification, tender and project management for works over the threshold.
See our full block management service and transparent pricing.
A large share of the blocks we manage in Romford and Havering are leaseholder-controlled - either Right to Manage companies that have acquired management from the freeholder, or Resident Management Companies set up at the point a development was built. The dynamics are different from freeholder-led blocks, and we structure our service accordingly.
Directors of RTM companies and RMCs are volunteers. They need an agent who handles the heavy lifting, explains decisions in plain English, and never leaves them exposed on statutory or compliance matters. We provide named-contact management, written board packs ahead of every meeting, and a clear separation between operational decisions (ours) and strategic decisions (theirs).
Read more about our RTM company management service.
Service charge management is where most managing agents lose the trust of leaseholders. Budgets appear from nowhere, reserves are spent without explanation, and year-end accounts arrive nine months late with line items nobody can match to anything real. We do this differently.
More on our service charge management approach and utility rebilling for apartment blocks.
The Fire Safety (England) Regulations 2022 and the Building Safety Act 2022 have significantly raised the bar for residential blocks. We coordinate the inspections, records and competent professionals needed to keep your building safe, compliant and properly documented - so directors and freeholders are not personally exposed.
Most blocks we take on in Romford come from another managing agent. Sometimes the transition is smooth. More often the board has been frustrated for a long time - unanswered emails, unexplained service charge rises, missing compliance certificates, or a previous handover that was deliberately obstructed. We have managed every version of this, including blocks where the outgoing agent withheld records or accounts.
More detail on changing managing agent - or get a free, no-obligation block management review.
From £1,000 per year
Fixed annual fee. No percentage of service charge. No commissions on insurance, utilities or contractors. The exact fee depends on the size, complexity and condition of the block.
Get a tailored quoteOur Romford base lets us provide same-week site attendance across the London Borough of Havering and the surrounding Essex border. Local pages with more detail:
Within Romford itself we manage blocks throughout the town centre, The Brewery, Mercury Gardens, Western Road, South Street, Waterloo Road, Victoria Road, Main Road and Gidea Park - across RM1, RM2, RM3, RM5, RM6 and RM7.
Block management is a local discipline. The contractor who can attend a lift failure in Romford within two hours is rarely the same one a London-based agent would call from a national framework. The fire safety consultant who knows Havering's housing stock - the 1960s mid-rise blocks around Mercury Gardens, the modern Brewery developments, the converted Victorian houses around Gidea Park - is not the one sitting on a generic supplier list.
We have managed residential blocks across Romford and the wider London Borough of Havering for years. That experience matters in three practical ways: we know the buildings, we know the people who work on them, and we are close enough to be on site quickly when something goes wrong.
Hands-on management of small to mid-size blocks across RM1 to RM7 - from converted houses to purpose-built developments around Romford town centre, Hornchurch, Upminster and Harold Hill.
Established relationships with local contractors, fire safety consultants, lift engineers, EICR electricians and specialist block insurers who understand Havering's housing stock.
Because we are based on Western Road in RM1, we can attend site the same day for urgent issues - rather than dispatching from central London or scheduling a visit weeks ahead.
See the full list of locations we cover on our areas we cover page.
Already managing 145 homes in Romford
East Valley Properties currently manages four developments in Romford, comprising 145 homes and one commercial unit. As a Romford-based managing agent, our team is close to the buildings we manage and can provide practical, hands-on support to directors, leaseholders and residents.
60 flats
Large residential development in Romford. Management includes day-to-day block management, service charge administration, contractor coordination, compliance and communication with directors and leaseholders.
24 flats + 1 commercial unit
Mixed-use residential and commercial development in Romford. Management includes service charge administration, building maintenance, contractor management, compliance and management of issues affecting both the residential and commercial parts of the development.
24 flats
Residential development in Romford. East Valley Properties provides ongoing block management, including service charge administration, building maintenance, contractors, compliance and resident communication.
37 houses
Residential estate in Romford. East Valley Properties provides estate management including service charge administration, maintenance and contractor coordination, financial administration and communication with residents and directors.
Our Romford office is close to the developments we manage. We already look after 145 homes across four developments in the town, giving our team direct experience of managing residential blocks in Romford rather than simply offering services in the area.
Whether you are an RTM company, RMC, resident-controlled freehold company or freeholder, we would be happy to discuss your building and your current management arrangements.
Discuss Your BlockMany resident directors contact us because they are frustrated with poor communication, slow contractor follow-up, unclear service charge expenditure or simply feeling that they have to chase their managing agent to get things done.
Changing managing agent does not have to be complicated. East Valley Properties can review your current arrangements, explain the practical steps involved and, if appointed, coordinate the handover from your existing managing agent.
If you decide to appoint East Valley Properties, we can liaise with the outgoing managing agent to request the management records, service charge information, contracts, compliance documents and other information needed for the transition.
We can also help directors understand what should normally be handed over and identify important information that appears to be missing.
The practical process will depend on your current management arrangements and any applicable notice or contractual requirements.
East Valley Properties manages four developments in Romford comprising 145 homes and one commercial unit. Our office is also based in Romford, so directors are appointing a genuinely local managing agent with an existing management presence in the town.
Anonymised case study based on a real East Valley Properties instruction.
24-flat mid-rise residential block on the East London / Havering border. Leaseholder-controlled, RTM company in place.
Takeover from a previous managing agent in September 2025 amid a major Section 20 lift project, outstanding fire safety actions and rising service charges.
Revised lift works proposal
~20% lower than prior leading quote
Additional PM fees previously proposed
Avoided
Fire safety actions
Brought to a satisfactory position
Operational management costs
Reduced by ~15%
Service charge (next budget year)
Reduced by ~5%
Communal EICRs
Satisfactory and on schedule
More examples on our case studies page.
How a typical national or regional managing agent compares with East Valley Properties on the points that most affect what a Romford block actually pays - and how quickly things get done.
| Area | Traditional Managing Agent | East Valley Properties |
|---|---|---|
| Insurance commissions | Typically 15-25% commission on the buildings insurance premium, often undisclosed | Zero commission - net premium passed straight to the block |
| Contractor commissions | Mark-ups or rebates on contractor invoices, rarely disclosed to leaseholders | No mark-ups, no rebates - contractor invoices passed through at cost |
| Utility commissions | Commission earned on communal electricity, gas and water broker deals | Zero commission - any supplier rebate credited back to the block |
| Response times | Email responses often 5-10 working days; site visits weeks ahead | Email responses within 1-2 working days; same-week site attendance in Romford |
| Local presence | Office in central London or out-of-region; rare site attendance | Office on Western Road, RM1 - directors personally on site |
| Transparency | Bundled fees, hidden commissions, opaque year-end accounts | Fixed annual fee disclosed up front; itemised demands; independent year-end accounts |
More on our full block management service, service charge management and RTM company management.
We have hands-on experience across the issues that matter most to RTM directors, freeholders and resident management companies in Romford and East London.
Acting as managing agent for Right to Manage companies across Havering and East London.
Specialist focus on 4 to 60 unit residential blocks, including converted houses and low-rise developments.
Full statutory consultation experience for major works and qualifying long-term agreements.
Experience coordinating EWS1 surveys, external wall remediation and major roofing, lift and structural works.
In-house experience rebilling communal electricity, gas, heat networks and water to leaseholders and tenants.
East Valley Block Management Ltd is a member of the Property Redress Scheme (PRS054254). Service charge banking is generally established in the name of the RTM company, RMC or freeholder rather than retained within East Valley.
Whether you are an RTM company, a resident management company, a freeholder or a group of leaseholders, we are happy to review your current position and explain what a switch would look like - with no obligation.
Our office is on Western Road, a short walk from Romford station and The Brewery.
We'll review your current service charges, contracts and compliance position, and share practical, plain-English observations - whether or not you go on to appoint us.
East Valley Properties provides property management services and does not offer legal or valuation advice. Specialist advisers may be required for legal or statutory matters. East Valley Block Management Ltd is a member of the Property Redress Scheme (PRS054254).
Local Coverage
Our block-management service covers Greater London and Essex. Explore the areas where we have dedicated local guides.