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    Tenant Help & Support

    Everything you need as an East Valley tenant - report a repair, submit meter readings when you move in or out, and get in touch with our team.

    Utility & tenancy information

    Utilities & council tax

    Unless your tenancy says otherwise, you are responsible for setting up gas, electricity, water, broadband and council tax in your own name from the day your tenancy starts. Submitting meter readings via our Moving In form helps make sure you only pay for what you've used.

    Tenancy documents

    Keep your tenancy agreement, deposit protection certificate, gas safety certificate, EPC and How to Rent guide in a safe place - you'll need them throughout the tenancy.

    Something not covered here?

    Email us at info@eastvalleyproperties.co.uk or call 01708 918663 and we'll point you in the right direction.

    Tenant FAQs

    Quick answers to the questions we get asked most often by tenants.