Utility Billing & Rebilling - Apartment Blocks
Utility Billing Made Simple
East Valley Properties works closely with our specialist sister company, Utility Rebilling, to provide transparent, accurate and user-friendly utility billing services for apartment blocks, RTM companies, resident management companies and managing agents.
The challenge of utility billing
Many residential developments now have communal utility supplies that need to be recovered fairly from residents. Without the right systems, this quickly becomes a source of disputes, billing errors and administrative headaches.
Electricity
Communal landlord supplies, lighting, lifts, pumps and shared metered electricity.
Water
Bulk water supplies serving multiple flats from a single incoming meter.
Heating
Communal boilers, district heating and hot water systems serving the block.
Broadband
Building-wide broadband and shared internet infrastructure.
EV charging
Resident EV charge points where electricity is supplied via a communal meter.
Other shared services
Any other communal cost that needs accurate, fair allocation to individual flats.
Managing these costs manually is time-consuming and easy to get wrong. Many managing agents still rely on spreadsheets, manual calculations and complex reconciliations - which leads to delayed bills, queries from residents and uncomfortable conversations at AGMs.
Utility Rebilling was created to solve this problem.
Sister Company
Specialist Utility Billing Experts
Utility Rebilling is East Valley Properties' specialist sister company. It focuses exclusively on utility billing and cost recovery for residential developments - so utility billing is treated as a dedicated specialism rather than an afterthought bolted on to general block management.
The service is designed specifically for:
- RTM Companies
- Resident Management Companies
- Freeholders
- Managing Agents
- Apartment Blocks
- Mixed Use Developments
"Unlike many providers, Utility Rebilling combines specialist software, transparent billing and dedicated customer support to deliver a simple experience for both residents and directors."
No hidden charges. No confusing statements.
Transparency is a core principle of the service. Residents always see what they are being charged for and how, and directors have the records they need to answer questions and stand behind every bill.
Residents can clearly see
- What they are being charged for
- How the charge has been calculated
- Previous payments made
- Current account balances
- Outstanding amounts
Directors and managers benefit from
- Clear reporting
- Complete audit trails
- Accurate billing records
- Reduced disputes
Transparent statements
Itemised statements showing what is being charged, the period covered and the calculation behind it.
Full audit trail
Every invoice, allocation and payment recorded for directors, auditors and accountants.
Accurate billing
Bills are produced from supplier invoices and metered data, not estimates or guesswork.
Clear reporting
Directors get clear reports on consumption, recovery rates and outstanding balances.
Modern utility billing software
Utility Rebilling has developed specialist software built specifically for residential blocks. It automates the routine work that bogs down spreadsheet- based providers and gives directors visibility of what is actually happening.
Utility bill processing
Supplier invoices loaded, validated and reconciled against meter data.
Resident billing
Bills generated and issued to residents automatically each cycle.
Payment allocation
Incoming payments matched to resident accounts without manual entry.
Account reconciliation
Building accounts reconciled regularly to keep records accurate.
Arrears tracking
Outstanding balances flagged automatically with structured follow-up.
Reporting
Reports for directors and managing agents on billing, payments and arrears.
Benefits
- Faster billing
- Reduced administration
- Greater accuracy
- Improved visibility
"By automating many manual processes, we help ensure that residents are billed accurately and directors have access to up-to-date financial information."
Flexible payment options
Residents can pay how they prefer, with secure online access to their account and automated confirmations whenever a payment is made.
- User-friendly online portal
- Easy account access
- Payment history visibility
- Automated payment confirmations
Support for managing agents and RTM companies
Utility Rebilling can work alongside:
- East Valley Properties
- Existing Managing Agents
- RTM Companies
- Resident Management Companies
This means buildings do not need to change managing agents in order to improve utility billing - Utility Rebilling can be brought in as a specialist provider while the existing agent continues to run the block.
Services include:
- Utility cost recovery
- Utility charge administration
- Resident communications
- Arrears management
- Reporting and reconciliation
For wider services, see our block management, RTM company management and service charge management pages.
Why clients choose Utility Rebilling
Most managing agents treat utility billing as an admin task. Utility Rebilling treats it as a specialism - and the difference shows up in accuracy, speed and resident experience.
Traditional utility billing
- Manual spreadsheets
- Delayed reconciliations
- Limited reporting
- Resident confusion
- Time-consuming administration
Utility Rebilling
- Specialist utility billing platform
- Automated reconciliation
- Transparent statements
- Resident self-service access
- Accurate reporting
- Dedicated support team
Areas we cover
East Valley Properties and Utility Rebilling work across East London and Essex for apartment blocks, RTM companies, resident management companies and managing agents.
Utility billing services can often be provided nationwide depending on the development - get in touch to discuss your building.
Frequently Asked Questions
Common questions about utility billing and rebilling for apartment blocks.
Looking for a better way to manage utility billing?
Whether you are an RTM company, managing agent, freeholder or resident management company, Utility Rebilling can provide a transparent, accurate and efficient solution for recovering utility costs and managing resident billing.
See also: utilityrebilling.com · Block Management · RTM Company Management · Service Charge Management