When is the right time to bring in a managing agent?

Most RTM companies engage an agent in parallel with serving the claim notice, so management is in place from the acquisition date. We're happy to talk earlier if directors want a steer on what to expect.

Do directors lose control if they appoint an agent?

No. Directors retain control. The agent's role is to handle the day-to-day operation, reporting back to directors on decisions, costs and compliance.

What happens to the existing service charge funds on acquisition?

Funds held on trust for the building transfer across to the RTM company. We reconcile this with the outgoing agent and move it into RTM-named accounts.

Can you help with the period before acquisition?

Yes. We can review existing records, help plan the opening budget and coordinate the first contractor visits so directors aren't starting from scratch on day one.

What if the outgoing agent is uncooperative?

It happens. We work calmly and professionally through the statutory framework to obtain what's needed and keep things moving. Most handovers settle once a clear paper trail is in place.

Do you only support RTM companies in Romford?

We're Romford-based but support RTM companies across Greater London and Essex. Local presence makes a real difference on site visits and contractor coordination.

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RTM Handover & Management Support

Practical handover and operational support for RTM companies and leaseholders.

Acquiring management of a building is a real milestone for an RTM company. The work doesn't stop on acquisition day - records need transferring, accounts need opening, compliance needs reviewing and residents need a clear point of contact. We support RTM directors and leaseholders through all of it.

Speak to our team About Right to Manage

What we handle

The operational areas that make or break the first 6 months of RTM management. We work through each one methodically so directors aren't left chasing loose ends.

Transfer of records

Lease packs, leaseholder contact data, historic accounts, insurance policy and claims history, and live correspondence.

Service charge setup

New bank accounts in the RTM company's name, opening budget, demand schedule and a clean reconciliation from the prior agent.

Contractor coordination

Briefing existing contractors, reviewing live contracts and bringing in trusted local trades where gaps exist.

Compliance records

Fire risk assessment, EICR, asbestos, lift and water hygiene certificates collated, reviewed and scheduled.

Resident communication

A clear welcome note to leaseholders, named points of contact and a sensible communication rhythm.

Operational onboarding

Accounting system, ticket-based repair reporting, contractor approvals and director reporting all set up from day one.

Ongoing management support

Once the handover is bedded in, we continue as the RTM company's managing agent - or step back to a lighter advisory role if directors prefer to self-manage with backup.

Day-to-day management of repairs, contractors and residents
Service charge budgeting, demands and year-end accounts
Compliance schedule with proactive reminders for renewals
Quarterly director updates and an AGM pack at year end
Section 20 consultation support for major works
Local team based in Romford - regular site visits, not just emails

RTM handover - FAQs

Right to Manage →RTM company management →Leasehold management in East London →Changing managing agent →Ground rent collection for RTM blocks →Tenant utility rebilling →Block management in Hornchurch →Block management in Dagenham →Free residential block review →Full block management service →Guide: RTM process step-by-step →Case study: RTM handover and disputed reserve contributions →

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Ready to discuss your property needs? Even if you're already in a contract with another letting agent, we can discuss supporting your transition to East Valley Properties.

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01708 918663

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Service Area

Romford-based

Block management across Greater London and Essex

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